Admin Team Job Description

Administration

As a member of the administrative team at South County Smiles, you will play a pivotal role in ensuring the seamless operation of our practice. Your responsibilities will encompass various administrative functions, including patient care coordination, insurance and financial coordination, treatment coordination, and call center operation. Your primary goal is to provide exceptional support to both our patients and clinical team, ensuring a high level of patient satisfaction and operational efficiency.

Who You Are

● Enthusiastic, supportive team player
● Motivated individual that’s eager to grow
● Excellent communicator; open & honest
● Compassionate professional who prioritizes patient comfort and connection
● Able to deliver a wow experience through exceptional dental care

What You’ll Be Doing

● Build and maintain relationships and trust with patients by providing a WOW experience and delivering exceptional service during their treatment journey.
● Collaborate with hygienists, clinical staff, and doctors to create, explain, and present treatment plans and procedures with accurate associated costs.
● Schedule and coordinate appointments for various dental treatments and procedures.
● Collaborate with the clinical team on comprehensive treatment plans for patients based on their oral health needs and priorities.
● Discuss treatment options, alternatives, and financial options with patients.
● Verify patient insurance coverage and benefits to provide accurate cost and coverage for proposed treatments.
● Ensure that the schedule is full and utilized to its full potential.

● Follow up with patients in a timely manner, and answer any and all questions patients may have regarding treatment, finances, or insurance with accuracy in person or over the phone.
● Effectively communicate and provide support to all clinical and administrative team members to coordinate patient care.
● Relay patient concerns, preferences and treatment priorities to the team as expressed by the patient.
● Maintain patient confidentiality within HIPAA guidelines
● Answer incoming calls, emails, and messages in a timely manner.
● Provide appointment reminders to patients in advance and follow up on missed or canceled appointments.
● Other duties as assigned by team leads.

Join our team at South County Smiles and contribute to a dedicated group committed to providing exceptional dental care and outstanding patient experiences.

JOB BENEFITS

Benefits of Private Practice
● Opportunities for growth and position advancement
● Continuing education, consistent mentorship and support
● Close-knit & familiar team that truly enjoys working together
● Regular social events, team outings & activities, community outreach events and more.

Benefits You’ll Enjoy
● Competitive compensation based on experience
● Full Time benefits at 32 hours
● Generous continuing education stipend
● Health & Dental Insurance
● Referral Incentive Program
● Paid Time Off
● 401K Match

We are a Great Place to Work Certified practice!

We are a 3-time winners of Providence Business News’ Best Places To Work, and the Top Employer in Rhode Island for a Medium-Sized Company! Interested in joining the #SCSDreamTeam? We are always looking for talented individuals to join our award-winning team. View our positions and apply today!